Álláskeresés

Operations Manager - English speaking

About the company
Our client is a Shared Service Centre (SSC) in Budapest.

Job description

• Manage a team of 12 Customer Service Representative
• Lead, motivate and develop team competencies and BSC capabilities
• Hire, train, and manage team performance, create and implement objectives and development plans for direct reports
• Manage the team's workflow and ensure that fundamental Order to Cash processes and Service processes are embedded and adhered to consistently throughout the BSC
• Develop and maintain internal and external relationships regarding specific business issues
• Develop and monitor the team's performance efficiency and automation e.g. using Siebel, SAP and other bespoke BSC applications
• Analyse performance reports on a daily, weekly and monthly basis, interpret data to identify trends and implement operational improvement initiatives

Job requirements

• 3-5 years experience in managing a team in a CSC (or customer service environment)
• Excellent English skills in speaking and writing
• Educated to Degree level or equivalent
• High Level of IT proficiency in Microsoft packages
• Excellent written/oral communication skills and ability to build effective working relationships

Personality/Competencies

• Strong people & performance management skills
• Strong time management and organisation skills

Our client offers

• The company offers a unique career opportunity for those who are ready to face new challenges by joining an SSC and who are looking to step up in their career. The job content of the positions will be high quality and interesting with the opportunity to develop professional skills.
• Extensive training will be provided to all new colleagues.

If you are interested in the position, please send your application to ssc@profipower.hu! For more information about the position please contact Nóra Pauman-Árvay. Phone:  + 36 1 487 5050